Category Archives: Apple Mac Support

IT Support Sussex – IT Services For Business

We believe IT should enable your business, so why are system issues holding you back?

Our support team provide our clients compiance services using a range of products using our partnerships with best of breed IT security vendors.

Our managed service desk is here to support your business through issues as they arise, but the most essential part of our service is our comprehensive suite of managed services.

  • Your systems are continuously monitored for health, reliability and security, and our managed backups ensure resilience.

Contact us to discuss our range of services and outsourcing from your IT support provider in Sussex and the South East.

computer repair, it support, sussex, business support agreements,

Core IT services and the environment will be revolutionised in the next few years.

As Artificial intelligence will increasingly allow users to address some of the low-level issues that currently get passed to their IT support provider just by asking their AI assistant to fix the problem.

According to Bill Gates, Artificial Intelligence (AI) will revolutionise computing in the next five years, and we will be using computer applications in a completely different way from how we do it today.
Gates Notes

We provide onsite and off-site support of computers and servers to support your business. Message us for details.

How we deliver Support Services will be radically changed by integrating Artificial Intelligence into business applications.

Copilot will provide business expertise benefits, support and skills to all business users in education and professional services outside working hours

We can help you personalise Copilot to your company by creating personalised prompts and ensuring that users only access current data suitable for the task and necessary for the job function.

AI assistants like Copilot will transform IT services and environmental management by offering more intuitive and proactive support. Here’s Here’sanded view on how AI will help users:

Streamlined IT Support:

AI will simplify IT troubleshooting and enhance response times by allowing users to resolve common issues through natural language commands.

So, for instance, if a document is accidentally overwritten, you will ask the AI to “restore” the last saved version of the document,” and “the AI will handle the retrieval process.

Our Team provide Computer support, Project support Sussex, phone support, West Sussex, DMARC manage Email compliance service, network solutions and support Sussex and UK

Proactive System Maintenance:

AI could predict system failures or detect real-time anomalies, initiating preventive measures to avoid downtime. As a result, users can expect less reactive support and more consistent uptime.

Customised User Experience:

AI will adapt to individual user preferences and work habits, customising the user interface and functionalities of software like Word, Excel, or Outlook to enhance productivity and user satisfaction.

Enhanced Collaboration:

teamwork solution, discuss, professional computer support Sussex, remote control and support, IT solution Small & large companies

AI will facilitate seamless collaboration across different platforms and time zones, translate languages in real-time, and transcribe meetings, making global teamwork more effective.

As AI technology advances, its ability to understand context, predict outcomes, and learn from interactions will improve. As a result, AI will become an indispensable tool for everyday tasks and complex problem-solving.

AI assistants will revolutionise IT services and contribute significantly to creating a more sustainable and efficient world.

More productive IT is supported by AI and a range of new AI-based tools.

IT systems and those using them will become more efficient, and our customers will become more productive.

We believe the future of the IT services we provide businesses will increasingly involve showing and training our clients how to use the services to gain the most benefit and offering expert advice on applying AI within your businesses.

Onsite and remote Support for Windows and Apple customers

Our service desk has an experienced team of IT professionals.

We provide a managed service to keep your business running smoothly. We monitor IT Systems, Backups, and Cyber Security to prevent potential problems and provide on-site and remote support.

computer, desktop, phone support, office,Tamite IT support company provider onsite computer support in Sussex, West Sussex, East Sussex

IT Services with Security at the centre.

Our goal is the high availability of customers’ IT systems; achieving this requires more than maintaining the company infrastructure.

Patch Management

Your system’s reliable and secure operation relies on Security and software updates to support hardware and software.

Our patch management service automatically manages this for you.

Security Management

By monitoring the antivirus, antimalware, and firewalls, we will monitor these services and deal with any issues promptly.

Hardware Monitoring

Ensure that your company hardware runs correctly and has no service issues such as disk space, disk errors, memory, etc.

We listen carefully to our clients, our team support businesses with managed DMARC services, monitoring email health and compliance

Spam Email Filtering & Fraud Detection, Mail Management & Monitoring

17% of breaches are directly attributable to Phishing. The recent Google Mondiant Special Report 2024 highlighted that Phishing remains a favourite tool for Cybercriminals.

Recent changes to Spam handling by platforms such as Gmail, Hotmail, and Apple have focused on implementing DMARC.

Our expertise in this area has benefitted our clients as we provide managed solutions to manage the security policies and records that underpin email.

Our clients can expect to save money as we can help them leverage existing capabilities.

Sussex Computer Support

M365 Copilot, an AI-powered tool that promises to improve productivity significantly, was launched in the first quarter of 2024.

To learn how your organisation can prepare for Copilot, check out our blog post or request a copy of our new Tamite Secure IT White Paper.

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The adoption of AI needs to be part of your future plans.

Presuming Artificial Intelligence (AI) doesn’t rebel and decide to end humanity or enslave us, we will likely see AI becoming increasingly involved with our work and home lives.

Over the next few years, many of us will see AI within the products we know and love assisting us and doing stuff on our behalf.

Goldman Sachs predicts an increase in Global GDP of 7%

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Goldman Sachs predicts an increase in Global GDP of 7% over the next decade due to improvements in productivity due to Artificial Intelligence.

In the future, we will all have personalised assistants (Alexa on steroids), but before that comes to pass, we can expect AI to be bolted onto all sorts of things we are already familiar with. So, what will these integrations look like?

AI is poised to revolutionise the field of information technology (IT), offering innovative solutions that enhance productivity, streamline processes, and optimise operations. Microsoft 365 (formerly known as Office 365) exemplifies how AI is being harnessed to improve and assist us as support providers in various aspects of IT.

Understanding the threats is critical to a coherent cybersecurity strategy.

Our team provide IT Support service for customers in Sussex, West Sussex, East Sussex and the South East, comprehensive patch management from Heimdal.

Existing Exploits 38%

Google Mandiant’s special report concludes that 38% of attacks resulted from exploiting existing exploits, 17% from Phishing, 15% from prior compromise and 10% from stolen credentials.

Phishing 17%

You don’t have to be an IT Guru to prioritise reading this report; all business owners and most IT users will benefit from being informed about this subject. From Micro businesses, SMEs and Enterprises, the data in the report will guide you on the main areas to prioritise when planning your security strategy.

Prior Compromise 15%

We can help you with your strategy, but you know your business, how it operates, and your priorities; these factors will feed into your ongoing strategy.

The figures (17%) highlight that Phishing remains a favourite tool for Cybercriminals. Google’s Mandiant report shows that vulnerability exploitation has become the primary method for attackers to gain initial network access (38%).

In 2023, around 100 zero-day vulnerabilities were actively exploited in the wild by espionage groups and financially motivated attackers, who used zero-day exploits to infiltrate systems and steal valuable data.

Stolen Credentials 10%

Accordingly, it’s important to note that industry experts anticipate the persistence of phishing and vulnerability exploitation as significant cybersecurity threats in 2024 and beyond.

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Trillion Leaked Credential Dark – Web Monitoring

Trillion’s leaked password database and algorithms provide an unrivalled ability to detect data breaches and give you a vital early warning of a potential data leak in your organisation.

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Example approaches Vulnerability Management for business.

Our team deliver Support, projects, outsourcing Solutions, infrastructure,  Microsoft and Apple solutions to companies in Sussex, West Sussex, East Sussex and the South East, UK

1. Identify vulnerabilities:

Use automated tools to scan your systems and applications for known vulnerabilities.

2. Categorize and prioritise:

Rank the identified vulnerabilities based on severity, exploitability, and potential impact on the business environment.

3. Remediate:

Address the highest priority vulnerabilities first, typically starting with those most severe and straightforward to exploit. This may involve patching software, changing configurations, or implementing additional security controls.

4. Verify and review:

After remediation, verify that the vulnerabilities have been addressed and regularly review your vulnerability management process to adapt to new threats.

Blogging Sussex computer support

 

Tamite Apple Mac support Sussex believe FBI v Apple court case may open Pandora’s Box

Governments around the world struggle to come to terms with the issues surrounding the security of data.

We try to keep you informed about Apple Mac related stories Sohail Yousaf who provides Apple Mac support Sussex for Tamite has been following this story for us.

The Apple v FBI case currently being played out in US courts is the culmination of a long running row that has been brewing between intelligence agencies and the technology industry.

Governments or rather intelligence agencies have been long-time critics of the growing availability of encryption, a technology which is being increasingly used to make data secure on networks and devices and only available to authorised users and intended recipients.

Encryption is an old technology literally thousands of years old, Caesar wasn’t just responsible for creating salad dressings he also had his own cypher.

Sohail of Tamite Apple Mac support Sussex comments that with the advent of computing and the development of more complicated algorithms has resulted in encryption that to all intents and purposes is unbreakable. Yes of course all encryption is in theory breakable, but when the time taken to break it is greater than the average lifetime then it becomes a pointless exercise.

As an expert in IT security and a specialist in Apple Mac support Sussex Sohail points to the fact our own GCHQ have been stressing over the fact that the encryption gives any self-respecting terrorist the ability to communicate securely with a minimal chance of the content of the message being read by hostile agencies.

On a more positive note they are probably finding it quite difficult to snoop on the rest of us.

So what is to be done, well the authorities would like to have back doors built in to the security so that they can access the information that encryption increasingly denies them.

The industry argues that by providing backdoors for government agencies, will be counter-productive, criminals and terrorists will just refrain from using systems that they know will be compromised. By building in vulnerability the same back doors are available to potential hackers, building in vulnerabilities goes against the grain for companies that have spent time and money on trying to eradicate vulnerabilities to make their products more secure for the end user.

Because of the issues surrounding Cybercrime customers are becoming increasingly aware of the volumes of data our every-day devices store, the companies behind those devices have responded to those concerns by adding layers of security to the devices.

Tamite Apple Mac support Sussex comment on the Apple vs FBI case
The Apple vs FBI case

The FBI and Apple are fighting a public battle in US courts that may have long term ramifications for the IT Security industry.

The FBI want Apple to assist it in removing a security barrier on the iPhone of Syed Farook, one of the people responsible for killing 14 people in San Bernardino last year.

The fact that Farook’s iPhone may hold vital evidence led to the legal cases between Apple and the FBI in America, the FBI believe that Farook’s IPhone may hold vital clues to the case but are unable to access it without Apples assistance, Apple and the majority of the technology industry who are watching developments anxiously feel that by unlocking Farook’s iPhone they may just open a Pandora’s box.

Sohail of Tamite Apple Mac support Sussex concludes that It is easy to see how the situation could easily repeat in the UK, the British Government’s Draft Communications Data Bill (AKA the snoopers charter) shows the anxiety of UK Intelligence Agencies when faced with the new digital reality.

To access the iPhone, the FBI have asked Apple to effectively hack their own device, as since iOS 8, Apple has included device-specific encryption methods but claims the FBI would get around this by rolling back to a previous operating system.

Apple – and other Silicon Valley firms – believe that setting such a precedent would harm American citizens and by extension the rest of us, and is fighting the case in a California court and Congress.

Meanwhile, the judge overseeing the court battle between the two organisations has heard that criminals have been switching to the newer iPhone models as their “device of choice” to commit offences thanks to the tough encryption present in each handset.

Of course the cynical amongst us might point out that Apple are in something of a win win situation here. Win or lose Apple have demonstrated that their devices are taking data security seriously and that they are willing to stand up to governments to protect the integrity of their products.

West Sussex Apple Mac specialist says Safari Crashes due to bug

West Sussex Apple Mac specialist asks has your Apple Mac, IPhone or IPad been acting as if it were possessed

Well join the club, according to West Sussex Apple Mac specialist Sohail “the problem you have been experiencing was due to an update issue on 26th January and was responsible for introducing a bug that caused Safari to crash when Mac and iPhone / iPad owners attempted to search within the address bar; The issue lasted for several hours”.
According to Apple “only people whose Safari suggestions data storage updated during early AM hours” were affected.

The bizarre bug caused the hugely-popular iOS web browser to CRASH whenever a user tried to enter a new search or URL into the address bar.

Apple say the issue only affected iOS and OS X users whose Safari Suggestions data was updated late on the 26th January, Greenwich Mean Time.

Apple has now rolled out a fix for the glitch, but some users could still be experiencing the infuriating bug.

“Apple now believes it has resolved a bug with its Safari browser on both OS X and iPhone that caused the web browser to crash for users around the world”.

If you are still experiencing issues we suggest

Apple Clear history image
Clearing your history may help

 

West Sussex Apple Mac specialist Sohail suggests; “If you’re still having trouble, your iPhone or iPad almost certainly still has the problematic data cached

Clearing the cache should solve the issues for good. To do that, head to Settings > Safari then tap Clear History and Website Data”.

“This will wipe the web history from any devices signed into your iCloud account, so don’t panic if your MacBook also loses any record of your browsing”.

The latest update from Apple has now resolved the issue, which made Safari on iOS unusable so finally check your IOS version is the most recent version iOS 9.2.1

Reached through Settings>General>Software Update

Tamite IT provide support for both Windows PCs & Servers and are specialists in Apple Mac support

 

 

Apple Mac support Haywards Heath for Apple Mac upgrades

Apple Mac Support Haywards Heath Love their Apples

Apple Mac Support Haywards HeathTamite Apple Mac Support Haywards Heath carry out a full range of servicing and repairs on Apple Mac products, Tamite in house Apple Mac guru Sohail says that; With the new financial year approaching many companies will be deciding on budgets for IT and deciding on the priorities for the coming year.

In reviewing the health of your IT systems you should look at the performance of your Apple Mac machines, it may be that they may have slowed down after a number of years of use. It can be the case that you can give them a new lease of life by carrying out a service, often they run like new after just an hours work.

Sohail has years of experience working on Apple Macs and is an accredited Apple Certified Support Professional bringing his expertise to Tamite IT Apple Mac Support Haywards Heath customers. I have been carrying out periodic full servicing for my customers for a number of years and would suggest carrying out a service every six to nine months.

At the same time you may wish to consider taking this opportunity for us to look at the specification of your Apple Mac. We have found that customers are surprised by the difference something even as simple as adding memory can make to the performance of a machine.

You have invested in Apple Mac hardware as you are aware that they are renowned for quality and durability. With proper care and making sure they are regularly updated with the latest patches and versions of IOS your Apple Mac will give you many years of efficient reliable service.

Because of the soundness of the design it is often a cost effective option to look at memory and other upgrades you will be amazed by the improvements that can be made. If your hard disk drive is beginning to show its age we suggest you consider a new Solid State Hard Drive. These drives really do give a big boost to your Apple Macs performance.

Freak Flaw Patched
Apple, Google & Microsoft have all been active in releasing patches to the Freak Flaw

The Freak Exploit can affect Safari Web Browsers

Sohail of Tamite Apple Mac support Haywards Heath advises customers. In addition don’t stick your head in the sand when it comes to the security of your system, Antivirus and Malware protection aren’t an optional extra, those updates to my Operating System are produced to protect against known exploits. A very good example of such an exploit is the recently patched Freak Vulnerability which could be used to facilitate a man in the middle attack (See BBC story) or the Tamite IT Apple Mac support Haywards Heath Blog post on the same subject to see how Man in The middle attacks are potentially used to amongst other things compromise your banking.

Also look at your Spam filtering solution, it should not only reduce the amount of mail you have to plough through every day to get to the ones you are really interested in, it should also filter out the infected and obviously dangerous stuff. Spam filtering is an often overlooked aspect of your over-all IT security strategy.

Tamite Apple Mac support Haywards Heath are specialist in bringing security to businesses at an affordable price.

 

Apple Mac support Crawley warn of MacBook security flaw

Apple Mac support Crawley – specialist warns of security flaw in MacBooks

Sohail Yousaf who provides Apple Mac support Crawley warns of a new security flaw that has been demonstrated to affect MacBook’s. The exploit has been christened Thunderstrike as it uses the Thunderbolt connection to update the ROM of the victims’ computer.

Apple Mac support Crawley, thunderbolt port
The infection is passed using the Thunderbolt port

The Malware technically known as a Root Kit will be undetectable at present by most proprietary Anti-Virus software, in any case Root Kits are notoriously difficult to detect and remove.

The infection is passed using the Thunderbolt connection that will typically be used to connect Apple Macs to high end storage devices. Once infected the computer can potentially be accessed remotely by Cyber Criminals to gain access to data.

Sohail of Tamite Apple Mac support Crawley suggests users of MacBook’s etc. be on their guard as Apple have yet to roll out the Firm Ware update necessary to patch this exploit.

No date has been given for the security update at this point in time.

The good news is that because this exploit is dependent on being introduced via the Thunderbolt port, you would be very unlucky to become a victim, as it is necessary to have physical access to the machine for the malware to be passed. As a precaution Tamite Apple Mac support Crawley suggest users refrain from sharing devices that access the Thunderbolt port.

What this does underline is that the days when the Apple Mac community could rely purely on the famed Apple brand promise for their security are long gone.

Good security is no longer optional for Apple Mac users

thunderstrike screen describing the results of infection
What would happen if your Mac Book is infected by malware using the Thunderstrike vulnerability.

 

Tamite Apple Mac support Crawley urge all our Apple Mac customers to adopt a robust attitude to security. Installation of antivirus software is no longer an optional extra.

In a future blog Sohail will discuss how we go about ensuring that your Apple Mac is as secure as possible as Cyber Crime is now a major issue for everyone.

I-Hack locks users out of iPhones

Users of iPhone and in some cases iPad are reporting that they are being locked out of their devices as a result of a new Ransom-ware scam that appears to have originated yesterday morning (27-05-2014) in Australia; victims are greeted with a message claiming to be from a group or individual identifying themselves as Oleg Pliss. A ransom of $100 is demanded to release the phone. It would appear that the scam is carried out by accessing a function in Apples iCloud called Find My iPhone (also available for iPad) the feature designed to discourage theft by letting users shut down their smartphone remotely has reportedly being compromised by hackers using it to hold mobiles to ransom.

The message displayed on iPhone  a demand for ransom to unlock the device
The message displayed on iPhone a demand for ransom to unlock the device

 

This is an example of how fraudsters are using legitimate services to commit cybercrime, it would appear that the scam is carried out using stolen login credentials to initially access the users iCloud account and then trigger functionality designed to protect the users iPhone/iPad in the event of theft. (A Hack circumvents a users security to gain access where-as Malware uses introduces code to a device to carry out similar ends).

Of course one doesn’t have to look to hard for where the stolen credentials may have originated as the recent data breaches at Ebay, Mums Net etc. will be providing a wealth of material for future criminal exploitation. The moral is clear, if you haven’t already reset your passwords do it now starting with iCloud.

As of this morning no official comment has been forthcoming from Apple.

Tamites next Security training seminar will take place in July

Professional AppleMac Support for Sussex and Surrey

The good news for Apple Mac users in Sussex and Surrey is that we are now able to support the full range of Apple Mac products.

Apple-Mac-services smallWe have been in the business of providing PC support to businesses in the Crawley, Haywards Heath, and Brighton area for the last 6 years but as we have recently taken on the services of our very own Apple Mac specialist, we will be actively looking for businesses that run a mixed environment.

So if your business depends on Apple Macs or you run a mixed environment we are your ideal support partner.

Sohail comes to Tamite with a wealth of experience in all things Apple Mac, Sohail says. “I enjoy the challenge of integrating Mac devices into the work place, in so many situations they are the ideal tool and businesses that have traditionally used PCs should not close their minds to the possibilities. There are real advantages that can be realised by adopting a mixture of PC and Mac and this is a situation in life where you can get the best of both Worlds. We also have the whole thing of the Bring Your Own Device debate which very often means the iPhone and the iPad, bringing these devices and connecting them to the network safely should be a considered decision and not just be allowed to happen, adhoc. With a little planning bringing them in will present minimal risks while maximising the possibilities of a whole new world of portable computing. While maintaining control of the integrity of your network is paramount it is not an insurmountable problem, especially in an environment that includes an OSX Server. With an OS X Server It’s become easier than ever to share folders, exchange files and access documents on a Mac, iPad or PC. SMB2 is the new, super-fast protocol for sharing files in OS X Server and as you would expect there are the increases security and improvements in Windows compatibility, to the extent that it supports Microsoft’s Active directory”. IT Security has always been a subject that Tamite regards as core to its’ business ethos, while Apple Mac products have an enviable reputation in this regard they are also not immune to the threats, we are confident in our ability to ensure a safe working environment is achieved whether your preference is PC or Mac or a mixture of both. OS X comes with file-sharing connection monitoring, now you can see who’s accessing your server, who’s connected and for how long.