Managing Customer Relationships Successfully

Tamite IT have just delivered a CRM solution for Surrey IT Support client in Merstham. The database replaced a previous CRM that was proving difficult to administer and maintain. The new solution is based on a customised version of Sugar CRM. A major advantage of Sugar CRM is that it can be setup on a web server either externally hosted or using an internal web service that can be hosted on any PC or Server on your Network. Sugar is built around MS SQL or MySQL (a relational database management system (RDBMS) that runs as a server providing multi-user access to a number of databases) a common and tried and trusted standard especially for databases for use in web based applications.

Running your CRM as a web based service provides the ability to access data from anywhere you can get access to the web, providing an ideal solution for companies with home workers, mobile sales force and regional offices.

Merstham Glass’s main requirement was to be able to keep track of calls and queries from customers, to be able to track jobs as they progress from enquiry through pricing and the quotation process and then hopefully acceptance. When the job is carried out details of dates, manufacturer, and items installed can be noted on the system.

The Migration of the existing data consisting of over 20,000 records was achieved after the data was cleaned and re-ordered.

If you are looking for a Customer Relationship Management Database or are need a replacement for an old one we will be very happy to give you a quotation.

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